Achieving Customer Excellence in Public Services
12th & 13th February 2019, Sydney

 

In achieving customer service excellence there is no ‘one-size-fits-all’ and this conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. This conference will be running in Sydney on 12th & 13th February 2019.

Download the brochure

Key takeaways:

  • Improving customer services effectively and efficiently
  • Empowering the organisation to deliver exceptional customer experience
  • Accelerating results through innovative training and learning techniques
  • Quantifying the impact of strategic initiatives to build the business case
  • Achieving broad engagement capabilities across all organisational touch points

The presentations and discussions will revolve around are:

  • Building commitment - learn how to create the customer-centric mindset and integrate the customer culture into your organisational planning
  • Enhancing capacity - assess best practices in how to train, upskill, create agile teams and integrate customer insights to your service strategy
  • Measuring effectively - learn to set the standards, choose the tools, evaluate what works and what doesn’t

Who will attend the Achieving Customer Excellence in Public Services conference?

Senior Executives and Directors from Federal, State and Local Government with responsibilities for:

  • Customer Service
  • Customer Experience
  • Service Delivery
  • Customer Contact
  • Customer Strategy and Insight
  • Client Services


Use the code CC*GC and save $100 off the current rate!

For more information about the conference, visit the website or contact the Customer Care team at This email address is being protected from spambots. You need JavaScript enabled to view it..