Customer Resolution Officer - [Archived Advertisement]
Central Highlands Water (View other jobs from this organisation)
Customer Resolution Officer
THIS IS A UNIQUE OPPORTUNITY TO JOIN A LEADING ORGANISATION IN A VIBRANT REGIONAL CITY.
Reporting to the Coordinator Customer Enquiries, you will be working as part of a high performing team and will be responsible for:
- Managing Central Highlands Water's complaints processes, including its interface with the Energy and Water Ombudsman's Office;
- Resolving complex customer enquiries;
- Managing under excess insurance claims, water restriction initiatives, necessary enforcement and exemption activities; and
- Driving change in the way CHW delivers customer service to meet customer expectations.
To be considered for this position, you must include in your application a cover letter, current CV and a document addressing the 'Key Selection Criteria' contained in Section 6 of the position description. For a copy of the position description visit: www.chw.net.au/careers
Applications close 5pm, Friday 4 November 2016
Central Highlands Water is proud to be an inclusive and equal opportunity employer. CHW offers a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.
Job Summary
- Closing Date:
- 04 Nov 2016
- Location:
- VIC - Wendouree
- Work Type:
- Full Time
- Category:
-
Administration/Customer Service
Environmental/Water/Waste