Division: PEOPLE, PERFORMANCE & TECHNOLOGY
Unit: BUSINESS & SERVICE IMPROVEMENT
Section: BUSINESS & SERVICE IMPROVEMENT
Salary: AUD 141,996.00 per annum plus Superannuation
Employment status: Permanent
Employment arrangement: Full Time
Location: Sydney CBD
Option to work under a 19 day month arrangement

Are you passionate about business improvement and improving customer experience? Are you seeking an interesting role where you can shape a culture of improvement and lead initiatives to improve and redesign services used by residents, workers, businesses, communities, and visitors in the City of Sydney local government area?

About us

At the City of Sydney our people are central to achieving our exciting and ambitious Sustainable Sydney 2030 - developing a green, global and connected city.

The City of Sydney works to build socially sustainable communities that support a more inclusive Sydney - a city that is also more connected, liveable and engaged. From our high-quality facilities to local services and initiatives, we are dedicated to delivering the best city environment for business, work, living and recreation.

The opportunity

The Senior Business Analyst is part of the Business and Service Improvement Unit, a team responsible for developing the organisational approach to improvement and transformation, building capability in improvement methodologies, and leading a program to deliver improved service experience, efficiency and effectiveness.

The role

The Senior Business Analyst will:

• lead major reviews to redesign services and drive improvements in end to end processes
• partner with diverse stakeholders to identify improvement opportunities, collaborate to redesign processes, and coach them to deliver successful change
• lead and support cross organisational teams to resolve organisational issues, streamline end to end processes and deliver improved service outcomes for the customer
• coordinate the delivery of a program of problem solving, process management and service improvement projects across the organisation to deliver measurable benefits.

To be the successful candidate, you must have relevant tertiary qualifications with qualifications, accreditation or training in at least one improvement methodology (e.g. Lean, Six Sigma, Human Centred Design, Service Design) with significant experience in leading and delivering end to end process improvement or service design projects.

You must be passionate about improvement, curious to get to the root cause of problems, driven to deliver change, and results focused.

At the City of Sydney you will join a dedicated team where individual effort is part of something much bigger - delivering great things for our city's dynamic future.

To apply: Click on the 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role.

This role will require a national criminal check and pre-employment health declaration.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City's website by 11.59pm on Sunday 25 August 2019.

For further information contact: Amanda Davies, Manager Business Improvement & Service Design on 02 9246 7701 or email.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures.