• Two IT Service Desk roles
• Full time
• Customer focused
• Greensborough location

An opportunity exists for two customer focused IT Service Desk Officers to join the Information Technology Service Unit.

The Information Technology Service Unit (IT) is responsible for the provision, development and ongoing support of Council’s information technology resources. The IT Unit sits within the Organisational Systems Department which maintains Council’s knowledge, information and business systems. The department is also responsible for organisational business improvement, corporate planning, records management and organisational performance reporting.

About the role

Working within a team environment and reporting to the IT Infrastructure & Operations Coordinator, the role of IT Service Desk Officer is to deliver professional, friendly and responsive IT customer service, training, communication and technical advice to all internal customers.

You will have

• Degree or diploma in Information Technology or experience in a service desk environment
• Extensive experience in responding to customer needs in a fast paced IT service desk environment
• ability to troubleshoot technical issues to resolution and/or escalate as required
• Well-developed PC support skills
• Personal Values & Behaviours aligned to those of Banyule City Council

Culture

Staff choose to align their career with Banyule because of our values of Working Together Working Better, career and professional development opportunities and the way we work in partnership with the community to deliver our services.

Benefits

• Salary range $68,381.87 - $79,218.08 plus super
• 2 x IT Service Desk roles
• 38 hours per week plus monthly RDO
• Ongoing learning and individual development opportunities, including and health and wellbeing initiatives
• Greensborough office close to shops, cafes, and public transport
• 20% discount in your yearly myki pass

For more information about this exciting opportunity, please access a copy of the position description via the link below. For a further confidential discussion, we encourage you to contact Armando Giaccotto IT Infrastructure & Operations Coordinator Tel: 94904224.

To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description. For more information on how to apply, please refer to the Application Guidelines via the link below.

Applications Close 11.45pm on: Sunday 30 June 2019.

Banyule City Council is a child safe organisation and an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply.

www.banyule.vic.gov.au/Careers