Banyule City Council (View other jobs from this organisation)
http://local.governmentcareer.com.au/
The Customer Experience and Business Improvement (CX&BI) department is responsible for frontline customer service, the implementation of a Customer Experience (CX) strategy and Banyule Service Promise as well as the development of an organisation wide continuous improvement capability.
We have an opportunity for a high-performing Customer Experience Senior Project & Reporting Lead to join our team on a permanent full-time basis. You will support the implementation of a refreshed Customer Experience (CX) Strategy and provide business insights to support the provision of improvements to Customer Experience.
As the Customer Experience Senior Project & Reporting Lead
To be successful you will need
Pre employment screenings – Police check
Benefits
Culture: Our Staff choose to align their career with Banyule by living the values of Respect, Integrity, Responsibility, Initiative and Inclusion, strong learning and development culture and the positive way we work in partnership with the community.
For more information about this position please access a copy of the position description via the link below or to discuss your suitability, we encourage you to contact Marie Rowland on Tel: 9490 4911 for a confidential conversation.
To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description. For more information on how to apply, please refer to the Application Guidelines via the link below.
Applications Close 11.45pm on: Wednesday 3 November 2021.
Banyule City Council is a child safe organisation and an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply.