• A varied and challenging role that provides ICT support to approximately 300 internal customers
• Competitive annual salary commencing at $70,118 plus superannuation
• Great range of additional benefits, including health and wellness programs, salary sacrifice options, salary packaging arrangements and flexible work options

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm.  Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history.  Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally. 

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Officer ICT Support Services

Remuneration: Annual salary commencing at $70,118 plus superannuation

Closing Date: Sunday 11 December 2022 at 11.00pm AEST

No late applications will be accepted.  Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered. 

Role Overview

An exciting opportunity exists for a skilled and motivated IT professional to join the ICT team on a permanent full-time basis as part of the ICT Helpdesk for Gympie Regional Council. 

Council’s ICT Service Desk provides support to approximately 300 internal customers and is the single point of contact for all ICT users. The role of the ICT Support Services Officer is to provide a high level of service to the customers of the Information and Communication Technology (ICT) Branch in relation to computer software and hardware installation, technical and help desk support, telephone and mobile device installation and configuration, and audio visual and remote site support with a focus on continuous improvement and delivering organisational goals.

What we are looking for

To be successful in this position, candidates should have the following technical competencies:

• Experience with ITSM tools and methodologies (e.g. ITIL and ServiceDeskPlus);
• Customer Service experience.
• Experience working with and troubleshooting end-user workstation environments and Microsoft Office 365
• Experience configuring devices using Apple iOS and Android mobile platforms
• Experience with Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms
• Understanding of networks, network hardware, networking concepts (TCP/IP, VPN, Routing, DNS, VLANs) and the ability to troubleshoot a variety of networking issues.
• Experience with wireless systems including end-user devices, access-points & wireless controllers
• ITIL foundations V3 or V4+
• A minimum of 1 years’ experience in an ICT service delivery environment.
• Knowledge of and experience supporting LANs, WANs, and desktop hardware and software applications, including mobile device configuration and management.

Position Description

For a full position description containing essential and desirable criteria, please click here. 

Who to Contact

For information regarding the requirements of this role, please contact Trina Law, Coordinator ICT Support Services on 5481 0688 or email trina.law@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Rowena Chapman, Senior Officer Human Resources on 5481 0687 or email rowena.chapman@gympie.qld.gov.au

What we offer?

• Nine day fortnight/ten day fortnight/flexible work hours
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
• Long service leave after seven years
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here.  You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Applications close on Sunday 11 December 2022 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.