Ticketing Supervisor - [Archived Advertisement]

• Permanent, Full Time Position - 152 hours per 4-weeks period
• Salary circa $74k p.a. plus super
• Located at Darebin Arts Centre, close to public transport

About Darebin City Council
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role
The Ticketing Supervisor position sits beside the Programming and Venue teams who are responsible for delivering an innovative, collaborative and creative performing arts programs through Darebin’s key cultural assets.

This role provides support for marketing and communications, improved brand and profile, sales and box office services with the aim of improving visitation and increasing occupancy levels.

This role takes an important lead in the delivery of the Arts Program by providing ticketing and box office services to the Arts Precincts facilities and activities.

• Oversee the delivery of a high-quality ticketing and box office service at the Northcote Town Hall and Darebin Arts Centre
• Ensure the delivery and monitoring of excellent customer service to all clients, patrons and hirers of the Arts Precincts
• Maintain and develop the ticketing system
• Assist in the delivery of the Arts Precincts’ program of events and activities.

Skills and Experience

• Experience in the coordination and delivery of ticketing and box office services an arts venue or similar environment
• Excellent customer service, client and artist liaison and communication skills
• Finance and budgeting skills, the role liaises frequently with Council’s Finance department
• Enthusiastic, self-motivated, approachable and adaptable
• Proficiency using and managing ticketing software systems

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices including working from home options, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
Darebin values diversity and encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

We’re also happy to adjust our recruitment process to support your accessibility needs.

If this sounds like the right opportunity for you, please submit your application including a resume, and address the Key Selection Criteria in the Position Description in your cover letter.

Contact Matthew Pope, Coordinator Arts Precincts on 0413 835 033 for a confidential discussion.

Applications close on Monday 9th August at 5.00pm.

The Darebin City Council is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.