Clarence Valley Council (View other jobs from this organisation)
http://local.governmentcareer.com.au/
Customer Service Officer
Working for Clarence Valley Council’s community development team is much more than just a job. It’s about the community we live in. It’s about building the future of our area. Whether we’re shaping policy or working with the community, we all share the common goal of making the Clarence a great place to live. If you want your career to be more than turning a profit for an organisation – then you’ll find the career you’re looking for with us.
Living in the Clarence Valley, you’ll be able to enjoy the local lifestyle: catching a fish or a wave before work and river views on your daily commute; or perhaps you’d like to ride your horse on a hobby farm instead. We have a work/life balance that is exactly as it should be – balanced.
Checkout about living in the Clarence Valley here.
What you need to know...
About the role
Clarence Valley Council is committed to making a positive difference to our community by putting customers at the centre of everything we do.
Clarence Valley Council is seeking an experienced, motivated and enthusiastic customer service professional to become part of our busy customer services team. We are seeking to fill a 2 year contracted, full-time position in our Customer Service Centre. You will work in a high-volume omni-channel environment, where our focus is about making a positive difference to our community by providing exceptional customer service.
Your day will be varied and challenging and will require you to demonstrate your well-developed communication skills, positive approach to problem solving, and ability to thrive in a changing environment. Your role will be to provide accurate information and advice to all external and internal customer enquiries relating to services provided by the council. You will be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers. An eye for detail that ensures system information is accurately captured and maintained is important. You will need to have the ability to deal effectively with people from a range of backgrounds on the telephone in our Call Centre, and face to face with visitors to the Council’s offices.
Download the position description here.
Contact
Lynette Burley, Team Leader Customer Service on 6643 0257.
Closing date
Sunday, 3 February 2019 at 11.30 pm (NSW time) daylight saving time
Other important information
** Preferred applicants for this position will be required to undergo a Criminal History Check. **
How to apply:
For this application you will be required to supply relevant certificates and licences
Council is an EEO employer and indigenous people are encouraged to apply.