$71, 830 + 13% Loadings + 9.5% Superannuation

Permanent Full Time – multiple opportunities

Rotating roster day shift (working every third weekend on a 9-day fortnight)

Our dynamic On-street Compliance (OCS) Local Laws team is expanding and we have multiple opportunities for you to be a part of this exciting and challenging work area within the City of Melbourne.  We are looking for a 'can do' attitude and a strong resilient work ethic to face challenges and make a difference.

The Position… These roles are responsible for compliance across a broad spectrum of matters, including rubbish investigations, littering, street trading and parking. Each day will be unique! You will be someone who loves delivering customer service, and is passionate about promoting  a cleaner, more accessible and safe city for our residents, tourists and visitors. A background in compliance is not necessary as we have a thorough on the job training program to train you in all relevant legislation. 

We are seeking individuals who have exemplary customer service, strong stakeholder management and communication skills.  You will be someone who can think laterally and problem solve in situations where the obvious approach may not produce the best outcome. Our OCS Branch is the largest within the City of Melbourne and offers development programs and career path opportunities for individuals wishing to make a stamp on their career.

Council operation works every day except Christmas day and Good Friday, so your commitment to and availability is important to this role.

You will have

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Excellent verbal communication and customer service skills and an ability to effectively communicate  with customers from all backgrounds in a tactful and courteous manner
• Proven skills in written communication including the ability to prepare status reports, statistical information, and recommendations for improvements to processes, procedures and methods of work
• Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns
• Sound computer skills including ability to use customer databases, the Microsoft Office range, including Word, Excel, Powerpoint and Outlook, and other technologies used in compliance and enforcement activities
• Possess and maintain a current driver’s licence that permits the licence holder to drive on Victorian roads
• Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development
• Tertiary qualifications in a related discipline such as Certificate IV in Local Government (Regulatory Services) and or equivalent experience will be seen favourably.  

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter
• respond to the selection criteria, in a separate document (no more than 2 pages), as listed above under ‘You will have…’
• respond to the following application questions (no more than 250 words per question), in a separate document:

1. Tell us about a situation where you have used a unique solution to solve a problem?
2. Tell us how you go about building internal relationships and what value you believe they have for you?

Please address your covering letter to Peter Joynson, Compliance Coordinator.

The position description for this role will not be provided at this stage of application.

The advertised closing date and important information before applying for this position can be found on www.melbourne.vic.gov.au/careers

City of Melbourne’s People and Culture Operations Team welcome your general questions on (03) 9658 9140 between the hours of 8.30am and 1pm Monday to Friday.

City of Melbourne is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

If you have a disability and require advice and support during the recruitment process, we encourage you to apply or contact us on the details listed above.

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Island people to apply.

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