Senior Service Designer - [Archived Advertisement]
City of Melbourne (View other jobs from this organisation)
Senior Service Designer
Play an instrumental role as a leading member of CityLab, City of Melbourne’s design-led innovation function!
Permanent
As a leading local government, the City of Melbourne aims to achieve our goal for Melbourne to be a bold, inspirational and sustainable city. Each year we deliver a vast range of projects and programs, designed to ensure we remain one of the world’s most sustainable, accessible and equitable cities.
The City of Melbourne is committed to providing a safe working environment that embraces and values child safety. We actively support diversity, inclusion and flexibility in our workplace and in turn are seeking people who can demonstrate and display our City of Melbourne values of accountability, integrity, courage, respect for self and others, and the desire to strive for excellence. Together we Make the Difference.
How this position will Make the Difference to City of Melbourne…
You will be working in a pivotal role, responsible for supporting the delivery of projects in CityLab and leading streams or components of projects, as required.
A key aspect of the role will be to lead in the planning, delivery and implementation of all phases of a human-centred design / service design project. This includes the ability to be hands on in the planning and delivery of design research, facilitation, insight synthesis, ideation, concept prototyping, service blueprinting and final output production.
Working collaboratively with a range of teams across City of Melbourne, you will take a “knowledge transfer” approach to help accelerate and embed new ways of working across the organisation. Design leadership, project management and relationship and stakeholder management are core capabilities of this role.
If this sounds like the prefect role for you, don’t miss this opportunity to be a leading member of this innovative team, where you will play an instrumental role in helping City of Melbourne transform its services, and improve the value we deliver to our community.
You can bring… (Selection criteria)
- Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
- Demonstrated experience (3+ years) leading, developing and delivering human-centred design / service design projects for large organisations
- Demonstrated experience using agile delivery methods to deliver projects, including the design of a project brief, use of visual management boards, and coordinating project reporting and evaluation
- Ability to create a safe space to explore new ideas that respects diverse perspectives, engenders positivity, instils creative confidence in others and favours action-bias
- Proven experience effectively managing complex issues within a highly political, complex environment
- Strong oral communication and high-level written skills (including report writing, presentation, and negotiation skills) and the ability to communicate effectively with a broad range of stakeholders
- High level experience in developing and maintaining relationships with key stakeholders at all levels and a sound understanding of stakeholder needs
- Ability to be flexible and adaptable within a changing environment and delivering high quality outcomes.
How to apply…
To apply online & view the position description and physical requirements, please visit www.melbourne.vic.gov.au/careers
The Advertised Close Date and other important information can be found on www.melbourne.vic.gov.au/careers
The City of Melbourne respectfully acknowledges the Traditional Owners of the land, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation and pays respect to their Elders, past and present. We also recognise the strength and value of Aboriginal people and encourage their applications.
For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact careers@melbourne.vic.gov.au
City of Melbourne conducts a safety screening process for all employees including a Police and Working With Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy
Job Summary
- Closing Date:
- 24 Nov 2019
- Location:
- VIC - Melbourne
- Salary:
- $106,988
- Work Type:
- Full Time
- Category:
-
Architecture, Design & Planning
Graphic design/digital media
Management/Leadership
Policy/Strategy/Governance
Strategic/Statutory Planning