City of Melbourne (View other jobs from this organisation)
http://local.governmentcareer.com.au/
Are you a confident and experienced Voice of the Customer expert? Are you an influencer, passionate about improving customer experience? Join City of Melbourne in this exciting new role!
$106,988 plus 9.5% Superannuation
Permanent
We are the City of Melbourne, a place to be bold and inspirational.
We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.
Together we Make the Difference
How this position will Make the Difference to City of Melbourne…
As the Voice of Customer Lead, you will drive a comprehensive Voice of the Customer (VoC) program for the City of Melbourne that drives a continuous cycle of listening, interpreting, monitoring, and action.
You will:
You can bring… (Selection criteria)
By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.
To view the physical requirements of this position, please see below under Position Information.
How to apply…
Please apply via the City of Melbourne Careers Page, link below.
City of Melbourne - Mercury eRecruit
Please address your covering letter to Joelene Schembri, Director Customer Relations.
Applications will be accepted up until 11:45pm Sunday 02 May 2021.
The position description for this role will not be provided at this stage of application.
For those interested in working with us, the City of Melbourne offers a great range of benefits.
City of Melbourne conducts a safety screening process for all employees including a national criminal check and Working with Children Check prior to commencing in the role. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy
City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.