Business Support Lead Officer - City of Greater Geelong - GovernmentCareer - Local

First listed on: 25 January 2021

Business Support Lead Officer 

About us
We are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong such a great place to live.  

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary office we’re building in Central Geelong, now more than ever is a great time to join our diverse and inclusive team.

About the Role
In this role you will be working in the Health and Local Laws team to provide a high level of administrative support to the Community Laws & Compliance, Animal Compliance, Parking Compliance and School Crossing Programs with a strong emphasis on customer service. You will also proactively provide leadership and manage staff reporting to this position, and perform a broad range of research, reporting, and administrative duties.

This is a temporary part-time position working 22.8 hours per fortnight.

Key responsibilities include:

  • Supervising, supporting and providing leadership and guidance to staff and identifying development opportunities and learning needs.
  • Developing, implementing and regularly monitoring performance objectives, skill acquisitions and personal development plans of the team.
  • Building administration staff into a focused team that responds to changing work practice demands.
  • Monitoring and ensuring the development and maintenance of database and reporting systems to facilitate the business planning and reporting process.
  • Building relationships with key stakeholders, internal and external to the organisation.

About you
To be successful in this role, you will have:

  • Degree or diploma in an administration or business discipline, or relevant experience.
  • Strong leadership skills and experience, with the proven ability to foster teamwork and supervise a specialised team.
  • Strong interpersonal skills and ability to coach, mentor and motivate teams and individuals.
  • Demonstrated high customer service ethos with a proven ability to liaise with the general public in relation to complaints and enquiries.
  • Demonstrated high level of dispute resolution and negotiation skills.
  • Ability to monitor a budget.
  • Ability to problem solve and identify solutions to issues.

As a member of our team, you’ll enjoy the benefits of:

  • flexible work arrangements
  • paid parental leave (14 weeks)
  • a healthy and safe environment
  • our employee wellbeing program
  • discounted memberships at Swim Sport and Leisure facilities
  • career development opportunities.

Applications and Enquiries
Click the APPLY NOW button below to submit your application or find out more about this opportunity. 

Enquiries: Jarrod Reynolds | 03 5272 4219 |

Applications close 5.00pm Monday 8 February 2021.


City of Greater Geelong values equal opportunity, fairness and enjoys a diverse and inclusive workforce. Applications are encouraged from people with a disability, Aboriginal and Torres Strait Islander descent, and people of all other cultural backgrounds.