Enterprise Systems Analyst - [Archived Advertisement]

 Enterprise Systems Analyst

• Join our dynamic and rapidly expanding team as we embark on an exciting journey of organisational growth and innovation, working towards our vision of becoming Australia’s Port for the Future. 
• Work on meaningful initiatives that will help create prosperity for the North Queensland’s communities. 
• Enjoy an environment that provides attractive benefits including flexibility, true work-life balance and generous opportunities for professional development. 

About the Port

The Port of Townsville Limited (the Port) has been actively shaping the future of Townsville and North Queensland for 160 years. 

Today, we are Australia’s largest port for zinc, lead, copper, sugar and fertiliser. Additionally, we handle more motor vehicles and containerised goods than any other port in Northern Australia. The goods that flow through our ports are grown, mined, manufactured and used to better the lives of more than 800,000 people across a vast catchment area, spanning from Hinchinbrook to the Burdekin and west to Mount Isa. 

On average, more than 7.5 million tonnes of goods, worth more than $11.4 billion, cross our wharves each year. Thanks to our customers, we are one of the country’s most diverse ports, linking more than 30 different commodities to 130 ports in 44 countries. 

The Townsville port is also an increasingly strategic forward mounting location in Australia’s Defence capabilities, as well as an important tourism enabler due to its modern dedicated cruise ship terminal. 

Working with us

The Port of Townsville is expanding its team of passionate and innovative professionals as we undergo a period of significant and sustainable growth. 

We are currently undertaking the biggest port expansion in our history, trade volumes are expected to triple by 2050 as new projects in rare earth, critical minerals and renewable energy come to realisation and demand for Defence and cruise shipping capacity is rapidly increasing. 

In the coming years we will be challenged to continue to deliver highly competitive day to day port operations, drive improvements in sustainability across all areas of the business and deliver major capital works projects that will ensure our capacity to facilitate the trade demands of the future. 

We are currently looking for exceptional talent to join our team as we embark on this journey. Are you a proactive and ambitious individual with a passion for making a real impact? This is your chance to be part of a collaborative and forward-thinking environment where your ideas and contributions will be valued. 

The Port provides a supportive workplace culture that is committed to improving diversity and fostering inclusivity. With a strong focus on nurturing growth and continuous learning, you'll have the resources and guidance to excel in your role and beyond. 

About the role and you

As an Enterprise Systems Analyst (ESA), you will be responsible for administering and supporting the Enterprise Management Systems (EMS), which include the Enterprise Resource Planning (ERP) system, Governance, Risk and Compliance (GRC) system, Controlled Document Management System (CDMS), and Process Management system. You will also manage the interface of EMS with other systems via native integrations, APIs, and ETL to ensure seamless exchange of data between systems. Your role will be to effectively leverage the potential of EMS, both in its own functions and in developing employees’ abilities to utilize those functions.

As the Enterprise Systems Analyst you will:

• Provide high-level technical support for the administration of EMS, including changes, testing, and security structure and design.
• Support, manage, and resolve EMS enquiries via the technology service desk.
• Develop and manage project plans, workflows, timelines, resourcing, and quality control for implementation and upgrades to the EMS.
• Plan and implement changes to EMS modules that directly relate to improving business productivity, including the development of the EMS to support new business initiatives.
• Manage and develop the interfaces of EMS with other systems through ETL/APIs.
• Develop solutions that improve the efficiency and capability of the EMS.
• Extract and present information from the EMS using various reporting tools, such as Excel and Power BI.
• Provide or facilitate EMS training for employees, including new staff onboarding and in-service training, as needed.
• Contribute to the implementation, development and maintenance of the Port’s standards, procedures and systems to drive business improvement initiatives and improve the EMS cyber security posture.
• Develop and maintain systems documentation as well as end-user documentation for the EMS, including vendor-supplied documentation as well as Port-specific material.
• Maintain knowledge of the latest technology trends and advancements especially in relation the Port’s EMS capabilities. This includes, but is not limited to, conducting regular research, attending relevant workshops and seminars, and engaging with industry experts.
• Analyze, develop and propose methods to improve EMS technology procedures and processes to improve efficiencies and promote continuous improvement and innovation.
• Any other duties as directed by the Technology Services Supervisor or General Manager.
• Participate in port emergency responses and associated training as directed to assist with successful restoration of the Port back to an operating capacity in the event of an emergency.

Experience you’ll need

To be successful in the role, you will require: 

• Degree level qualification in a relevant field e.g. Project Management/Accounting/Systems or Information Technology or relevant experience in a similar role.
• Current Queensland C class Driver’s Licence.
• National Police Check.
• Extensive experience with managing Enterprise Resource Planning (ERP) systems (TechnologyOne CI and CiAnywhere, Oracle).
• Experience administering GRC systems, CDMS, Process Mapping and Microsoft SharePoint environments or the demonstrated ability to quickly gain knowledge and skills required.
• Demonstrated ability to utilise logical reasoning techniques to evaluate, propose and implement solutions for process and system improvements.
• Experience with the use of reporting tools to extract data from a Microsoft SQL Server environment.
• Horizontal knowledge of Microsoft systems from an application, database, server, and operating systems perspective.
• Knowledge of accounting and audit requirements pertaining to EMS process design, workflows, and security.
• Excellent problem solving and project management skills.
• Well-developed skills communication and interpersonal skills to deal with a broad range of stakeholders.
• Experience in providing both formalised training and coaching/mentoring staff in the use of systems.
• Strong customer focus and commitment to the provision of quality services.
• Knowledge of information security frameworks such as Essential 8 and ISO 27001.
• Experience with ITIL service model to deliver technology support to an organisation.
• Proficient computer skills in Microsoft Windows and Office 365 applications.

https://www.livenorthqueensland.com.au/ 

For a more comprehensive understanding of the position's requirements, please refer to the Position Description available on our website. 

Application process

• Click apply and follow the prompts 
• Attach your current resume and a cover letter to your application 
• Applications close 11pm Sunday, 15 September 2024

For enquiries, please contact peopleandculture@townsville-port.com.au, noting that applications must be submitted via our recruitment site - email applications will not be accepted. 

At the Port of Townsville, we value and celebrate the diversity of our community and recognise that it enriches our workplace. We strongly encourage applicants from all backgrounds to come forward, confident that you will be met with respect and consideration. We are committed to ensuring our working environment is safe and welcoming. 

If you are an applicant who faces challenges due to cultural barriers or disabilities, please know that we are here to support you throughout the application process. We strive to create a welcoming and accessible recruitment experience for all candidates, and we encourage you to approach us if you require any assistance or accommodations. 

Together, let's build a workforce that thrives on inclusivity and embraces the strengths that everyone brings to our team.