First listed on: 04 December 2019

Business Support Officer (Infrastructure)

About the City
City of Greater Geelong is Victoria’s largest regional municipality providing services to a growing population of 244,000 residents across 1247km2 comprised of urban, suburban, rural and coastal environments located 75km from Melbourne. The spectacular beauty of the natural environment and the creative design and historical significance of its built environment make the municipality a major tourism magnet for local and international visitors.

Our people take pride in their work and are committed to making a positive impact in the lives of residents of the Geelong region. Employees are provided with engaging and rewarding work and a culture of respect and collaboration. On offer are professional development opportunities, flexible working arrangements, parental leave – 14 weeks paid leave, health & wellbeing program, discounted gym memberships at council facilities and the opportunity to be part of a dedicated and professional team, working together for the community.

About the Engineering Services Department
This department is part of our City Services Division, and is responsible for the effective and sustainable management of Council’s infrastructural  assets, including the planning, design, and delivery of a number of asset-related services.

About the Role
This position contributes to the efficient and effective operation of the Engineering Services Department by providing customer, business and administrative support, specifically for the Infrastructure Planning Unit.

This position leads the communications and actions associated with high quality customer service through ensuring quality control of responses and preparing professional, plain English documentation such as permits, reports, strategies and plans.

Some of the key responsibilities in this role will include:

  1. Providing a range of administrative and customer experience support to the department.
  2. Assisting in the preparation of property and asset information to consultants in accordance with the Property Information and Asset Request system.
  3. Assisting in assessing and making recommendations on engineering requests and referrals, including engineering documentation relating to subdivision development and asset management to confirm compliance with relevant Council standards and requirements.
  4. Contributing to determining operational and administrative priorities for the relevant work group.
  5. Assisting with preparing responses to allocated enquiries and requests which meet the required professional and style guide standards, meeting response times.
  6. Providing a high level of customer service and continuous improvement and in doing so, promote Council’s Customer Service Commitments.
  7. Preparing financial and project management reports, including managing the facilitation and recording of project working group meetings or similar.

About You
To be successful in this role, you will require:

  • Tertiary qualifications (or extensive experience) in business administration / management or related field.
  • Highly developed interpersonal and communication skills, written and oral, and proven ability to liaise and communicate effectively and tactfully and to obtain cooperation from ratepayers and internal stakeholders.
  • Demonstrated experience in providing a high level of customer service.
  • Strong software skills with practical experience using the Microsoft Office suite, record management systems and/or GIS software.
  • Highly developed organisational skills with the capacity to coordinate tasks, determine priorities, monitor workflows and operate effectively as a member of a team in a highly pressured, and at times political, environment
  • Ability to contribute positively to the success of the department’s goals.

Applications and Enquiries
Click the APPLY NOW button below to submit your application or find out more about this opportunity. 

Enquiries: Justin Hinch | 03 5272 6164 |

Applications close 5:00pm Friday 20 December 2019.


City of Greater Geelong values equal opportunity, fairness and enjoys a diverse and inclusive workforce. Applications are encouraged from people with a disability, Aboriginal and Torres Strait Islander descent, and people of all other cultural backgrounds.

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