Division: PEOPLE PERFORMANCE &TECH

Unit: CUSTOMER SERVICE
Section: TOWN HALL
Salary: AUD $37.45 per hour plus Casual Loading

Employment status: Casual

Employment arrangement: Casual

Location: Sydney CBD

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 - developing a green, global and connected city.

We are seeking experienced Customer Service Officers to join our exciting Customer Service unit to provide a wide range of services to our residents, businesses and visitors.

Customer Service Officers are the first point of contact for customer inquiries and requests, providing high quality, efficient and friendly services, accurate advice and information and access to the City's services and facilities across a range of customer service operational areas including Call Centre, Counter, Administration and customer service support functions.

We are looking for highly motivated individuals who are passionate about providing excellent customer service and thrive on not just meeting, but exceeding customer expectations. The successful applicant will have great communication skills and at least three years' experience of working within a call centre and customer service environment.

The ideal candidate should be able to demonstrate patience and understanding of customer needs, have good computer literacy skills, consistently meets or exceeds their KPIs and has excellent schedule adherence.

A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and a progressive environment.

Must be available to work Mondays to Friday between the hours of 8am to 6pm.

Do you want to be part of something challenging and rewarding? Are you passionate about serving our community? The City of Sydney might be the right career move for you.

To apply: Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role.

Please note: This role will require a Pre-Employment Health Declaration and a National Criminal Background check.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City's website by 11:59pm, Tuesday 10 September 2019.

For further information contact: Emily Woolridge, Contact Centre Manager on 02 9265 9845.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures.