GovernmentCareer - Local

Customer Service Officer - [Archived Advertisement]

City of Stonnington (View other jobs from this organisation)

First listed on: 12 July 2021

 Customer Service Officer

 

City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington. If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.

We are building a safe and inclusive culture where our people are empowered to deliver their best work.  Embracing innovation and change, we continually deliver richer and higher quality services to a vibrant, diverse and iconic municipality. We are passionate and energetic, working as one team to build a healthy, prosperous and sustainable community. Progress is important to us, and we and make it a priority to invest in our people’s wellbeing, growth and development.

Please view the below documents for this position:

Job Description

As a Service Centre Officer, you will be a key link in the relationship between Council and its customers, providing a high quality service over the phone, face to face at the counters, via email and through other online channels. As the first point of contact you will enhance and promote Council’s public image and the effectiveness of the Service Centre Team.

There are multiple positions currently available within the Customer Service team.

  • One x 3 month full time temporary position- with the option of possible extension or a casual position at the end of contract
  • One x 12 month full time temporary position - with the option of casual  position at the end of contract
  • One x casual position

Please advise your preferred option/s in your cover letter. 

Desired Skills and Experience

As a Customer Service Officer you will be a key link in the relationship between Council and its customers, providing a high quality service over the phone, face to face at the counters, via email and through other online channels. As the first point of contact you will enhance and promote Council’s public image and the effectiveness of the Service Centre Team.

To be successful in the role, you will need previous experience in a busy customer service environment, excellent communication skills and advanced cash handling skills. Additionally you will need proven time management and computer literacy skills in order to carry out the key responsibilities of the role in a fast paced environment and manage constant requests for information and action from customers.

City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.

Work for Stonnington today. Work that matters. People who make a difference.  

Enquiries

For enquiries relating to the role, please contact Craig Cremin, Customer Service Team Leader on 8290 1333.

For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.

Submitting your application 

We are no longer using Position Descriptions or Key Selection Criteria. Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have what is needed to ‘thrive’. These are the top two sections in the Success Profile. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.


To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.