City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
As part of the Economic and Place Development Department, this role provides a vital central point of contact for businesses within the municipality to seek varied and specialised advice related to local business. You will provide a personalised consultative support service to new, existing and potential businesses in Stonnington either directly, through front counter, telephone and online enquiries or via any other Council channels or entry points (including business visits) to improve their customer experience. This service provides a central point of contact for businesses during the permit enquiry, application and approvals process.
You will liaise with internal and external stakeholders and host initial business meetings to provide preliminary advice, support, applications and advise on permits and related matters. Using a customer centric approach, you will build relationships within Council and host meetings with relevant departments regarding business applications and permits. Your organisational skills will help establish effective processes and systems to monitor and track the progress of applications and also report on the performance of the service.
As part of a positive and supportive team environment, you will also provide assistance with delivering initiatives of the of Economic and Place Development Team. This is a permanent full time position with an annual salary of $79,222 - $90,806 per annum + 11% superannuation + a monthly day off arrangement.
You are based within our bright, modern and sustainable 311 Glenferrie Road office on the corner of High Street and Glenferrie Road in Malvern where boutique stores, cafes and health clubs are in abundance. From the office you can easily walk to Malvern Gardens, High Street Armadale or Glenferrie Road. Malvern and Armadale Train Station are a short walk away and tram stops are out the front of the building. As a permanent employee you also get access to our wellbeing program, employee assistance counselling program and receive 17.5% additional pay when on annual leave.
Desired Skills and Experience
You will be an excellent communicator who can collaborate, influence and promote, building strong relationships with people from diverse backgrounds to support excellent outcomes. Your customer service skills will have you focused on continuous improvement for the customer experience, and your ability to plan and organise your own work means that you can manage the competing requests and demands of the role.
Experience working in partnerships with others on initiatives and projects, and an understanding of teamwork for effective delivery are essential.
To thrive in this position, you will have an ability to identify areas for improvement, influencing change, and find innovative solutions. This exciting position works with varied Stonnington’s businesses where will you be striving to make a positive difference each day.
Join Stonnington today. Work that matters. People who make a difference.
Enquiries
For enquiries relating to the role, please contact Georgie Birch, Manager Economic and Place Development 0409 334 427.
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
We are no longer using Position Descriptions or Key Selection Criteria. Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have what is needed to ‘thrive’. These are the top two sections in the Success Profile. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.
We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
Successful candidates will be required to provide acceptable evidence of their vaccination.
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This position is no longer advertised and available only for reference.
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