The Municipal Association of Victoria (MAV) has issued awards for innovative council technologies. 

An app to manage waste collection proving anything but rubbish, modern customer management systems, digitalising historical documents and revolutionary open data exchange have been celebrated at MAV Technology’s awards night.

The major awards were:

  • Customer Experience: Kingston City Council’s The Scan it, action it, close it app, helping council more quickly identify overflowing rubbish bins in public spaces, proving the worth of embracing technology for all ratepayers.

  • Employee Experience: Hume City Council’s new customer management system Single Customer View, helping staff better service their rate payers by simplifying staff’s understanding of what stage Service Requests.

  • Collaboration and Partnership: Moorabool Shire’s collation of historical documents project Project X–(Naming Conventions)-Moorabool –A Metadata Journey, which has helped capture and modernise the shire’s rich history.

  • Emerging Technologies: Glenelg Shire Council’s modernisation of ratepayer service requests Cultural Collection Protection using Smart City Technology, allowing its staff to better respond to requests from ratepayers.

  • Data & Insights: Casey City Council’s Open Data Exchange, providing a wealth of information at ratepayer’s fingertips and highlighting how technology can greatly enhance community interaction with council.

  • People's choice: Banyule City Council’s IoT Smart Cities Asset Management system, helping to bring asset management into the future.

  • Exhibitor of the Year: SpacetoCo, who facilitate online booking of unique and hidden spaces.

MAV Technology’s Chair, Justine Resta said the awards were an opportunity to highlight the many councils across Victoria utilising technology for the benefit of their communities.

“The range of programs and platforms being created by local councils now starting to shift towards our customer needs over our internal requirements” Ms Resta said.

“Our communities face modern problems, and they require modern solutions. I hope examples like Kingston, Hume City, Moorabool, Glenelg, and Casey City serve to motivate the entire local government sector on the possibilities when we embrace technological solutions.”