Victoria publishes council satisfaction survey
The Victorian Government has published its 2011 Community Satisfaction Survey for Victoria’s local government sector, finding a ‘slight downward movement’ from 79 per cent to 77 per cent of respondents rating their council as ‘excellent’, ‘good’ or ‘adequate’ on performance.
The survey asked a total of 28,000 residents across 77 councils to rate their council's performance in 13 areas of governance and service delivery. Results fluctuated from criteria to criteria and between various regions.
Local Government Victoria commissioned the Wallis Consulting Group to conduct the annual Community Satisfaction Survey.
This year, 77 of Victoria's 79 councils participated in the survey. Maribyrnong and Hume councils elected to undertake their own surveys. Consistent involvement by councils enables trends to be monitored and supports the survey's value as a benchmarking tool.
Participating councils receive individual, confidential results allowing them to monitor trends in community satisfaction and recognise their own areas for acknowledgement and improvement.
The State Government is has announced $600,000 to be allocated over four years to be used to improve council performance through a Ministerial-Mayors' Advisory Panel.
The Survey may be downloaded here.