Queensland Rail is dedicated to increasing rail patronage through improved reliability, frequency of services and making rail travel the transport mode of choice in Queensland. We are committed to building a better passenger business by connecting with customers, improving frontline services and facilitating Queensland’s growth and development.

We are looking for an experienced People Officer (HR Officer) to join our People and Culture (P&C) team. This will be a full-time permanent opportunity based at our Brisbane CBD office. In this role you will be responsible for advising, supporting and resolving intermediate HR queries while performing key administration and data maintenance tasks associated with the employee lifecycle including new employee onboarding, transfers and benefits.

We are looking for a highly organised and motivated individual who is adaptable, has a high attention to detail and who enjoys a fast-paced environment.  You will have outstanding stakeholder engagement skills with the ability to work independently or collaboratively with the wider team.

In this role you will:

• Provide advice, support, education and coaching to all employees on best practice Human Resource Management (HRM) in accordance to relevant policies, Enterprise Agreements and legislation
• Ensuring prompt response to phone and e-mail enquires
• Maintain a strong customer focus by identifying and escalating more complex enquires to People Advisers (HR Advisers)
• Manage and maintain accurate enquiry records, ensuring timely data capture into SuccessFactors, SAP HR, ServiceNow and Trim
• Identify and contribute ideas and suggestions for continuous improvement

To be successful in this role you will need:

• High level of customer service, interpersonal and communication skills with an ability to influence and drive outcomes
• Knowledge of contemporary HRM issues and their practical application within a large and diverse organisation
• Sound level of skill in the provision of specialist advice, support and awareness on P&C matters such as employment law, industrial relations, Enterprise Agreements and legislation
• Proficient PC skills (Word, Excel, Outlook)
• Experience with SuccessFactors or similar is highly desirable
• Ability to commit and work within the core business hours between 8:00am to 4:30pm

Position Description

Annual salary: $82,822 + superannuation + free rail to and from work on duty days.