Team Leader (Senior) Package Care - [Archived Advertisement]

Team Leader (Senior) Package Care

• Opportunity to shape the service offering for Older People  
• Develop new service delivery models putting the customer at the centre
• Lead the team to continuously improve client outcomes, within the ethos of wellness, reablement and client choice 
• Full time permanent role located in Mentone
• Band 8 - Salary range $121,896 - $136,727 per annum plus superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The role

You will lead and manage a diverse team of aged care advisors, service co-ordination officers, finance, customer service and quality and contracts teams to deliver community aged care services that are safe, inclusive, effective and transparent that promotes consumer choice and control while managing risk and safety to consumers and staff.

You will act as an escalation point for Team Leaders in the management of concerns and complaints by Consumers, Carers, service providers and liaise with external stakeholders.

You will be an adaptable leader who has strong background in community services working at a manager or team leader level. You will be innovative, responsive to client feedback and able to quickly change work practices to address the significant changes in the aged care sector.

You will be a key driver of the organisations cultural change in placing customers at the heart of everything we do. You will lead by example by collaborating with referral partners, our brokered service providers and the broader staff, high level clinical experience, understanding processes and systems and being curious to new ways of doing things. 

Quality is key, and you will have the ability to develop, implement and review policies and procedures to ensure high quality service provision and ensure the best outcome for clients. You will not shy away from the detail, collecting and analysing data on service output, resourcing and expenditure.

You will be joining the team at an exciting time of change, innovation and growth and working closely with an experienced, dedicated leadership team.

You will have:

• Experience in managing staff, knowledge of case management in health and community services (ideally in aged care) and exceptional interpersonal skills.
• A natural ability to delve into the detail and step back and set the vision interchangeably.
• Experience of working with teams to change and innovate.
• You will be a great people person with the ability to build strong working relationships across Council and the sector.

What can we offer?

This is a full-time permanent position.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.  Full time employees also have access to a planned day off every four weeks.

How to Apply

If you have the skills, abilities and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Camille Hoyle on 1300 819 200.

Kingston Council will welcome applications from everyone including candidates from all backgrounds, identities, and experiences such as; Aboriginal and/or Torres Strait Islander peoples, Women, those identifies as part of LGBTIQA+ communities, culturally and linguistically diverse persons and persons with a disability.

To be considered for the role all applications must be submitted via our Careers recruitment portal.